Delivery

How much is the Shipping and Handling Charge?

All shipping is free of charge to anywhere in the mainland UK.

When can I expect my order to arrive?

All product dispatch dates are quoted within the product listings, please bear in mind that these dates are for the product to be dispatch to our home delivery service.

Our delivery lead times are between 5-10 business days from collection from the warehouse. Our delivery service will be in touch as soon as they collect your order from the warehouse.

Please note that we endeavour to be as accurate as possible with our quoted delivery dates and the majority of pieces are delivered either on-time or before the stated date. Very occasionally due to the nature of our business (many items are imported), and because stock levels change so quickly, it is possible that delivery dates may vary due to circumstances beyond our control, for example, being held up at customs, damage during transit, etc. In this event, we will endeavour to keep you informed to the best of our knowledge, but cannot be held liable for losses incurred. Refunds are not offered for late deliveries unless the original delivery date is exceeded by 40%.

What happens is I miss my arranged delivery?

It is the responsibility of the customer to ensure that they are available, or have made the necessary arrangements to accept the delivery on the arranged delivery date.  If our home delivery service has to make a second attempt to deliver, a second delivery charge will apply.

Why is it so important that I give you my telephone number?

Our home delivery service will call you to arrange delivery, they do not email customers.

Do you ship internationally?

For order placing in the US & Canada please refer to our sister shop www.heritage-interiors.com